Practical Management of Change Training for Aviation Organisations - ICAO Annex 19 & EASA SMS

Practical Management of Change

for Aviation Organisations

Course Code: AT-0019-00

12 Hours Virtual Classroom Certificate Included

Course Overview

A practical, aviation-focused workshop teaching Management of Change (MOC) aligned to ICAO Annex 19 and EASA SMS requirements.

This comprehensive course equips aviation professionals with the knowledge and practical skills to effectively manage organisational change in compliance with international safety management standards. Learn hazard identification, risk register management, implementation strategies (Pilot/Big-Bang/Phased), stakeholder engagement, and post-implementation assurance through hands-on exercises and realistic case studies.

Course Objectives

Participants completing this course will be able to:

Explain the regulatory requirement to manage change under ICAO Annex 19 and relevant EASA CAMO/ORO requirements
Identify and categorize changes (planned/unplanned, temporary/permanent) that may affect safety and operations
Conduct practical impact assessments and risk analyses using bow-tie/FMEA/ARMS concepts and populate a risk register
Design pragmatic change implementation and associated risk mitigation plans
Choose the right implementation strategy (Pilot/Big-Bang/Phased Big-Bang)
Build measurable KPIs and milestones for monitoring change effectiveness
Prepare stakeholder engagement and sponsor/ownership plans
Update SMS documentation post-change to maintain compliance

Course Content & Topics Covered

The course consists of 7 comprehensive modules with practical workshops:

  • ICAO Annex 19 requirements for Management of Change
  • ICAO Doc 9859 (Safety Management Manual) guidance
  • EASA links to SMS/CAMO requirements

  • Hazard identification methods (reactive, proactive, predictive)
  • Aviation Risk Management Solutions (ARMS) methodology
  • Risk classification and assessment techniques

  • Selecting appropriate Safety Performance Indicators (SPIs)
  • Using SPIs to monitor change impacts and effectiveness

Key components and milestones:

  • Change Identification
  • Impact Assessment
  • Change Approval Process
  • Documentation Requirements
  • Implementation Planning
  • Monitoring and Review
  • Post-Implementation Audit

  • Identifying key stakeholders and their interests
  • Developing stakeholder engagement plans
  • Sponsor responsibilities and ownership planning

Three main strategies with selection criteria and characteristics:

  • Pilot Implementation: Testing change with limited scope before full rollout
  • Big-Bang Implementation: Immediate organization-wide implementation
  • Phased Big-Bang: Sequential rollout across departments or locations

  • Apply the MOC process end-to-end with realistic aviation scenarios
  • Build and populate a risk register
  • Produce mitigation action plans
  • Develop KPI monitoring plans
  • Group presentations of change management plans

Learning Experience

Practical and Interactive

Short instructor inputs followed by hands-on group exercises and realistic case studies

Tools & Templates

Risk-register templates, MOC form examples, and SPI examples provided for immediate organizational application

Active Facilitation

Group stakeholder mapping, impact assessments, mitigation planning, and team presentations

Format & Duration

Instructor-led virtual classroom: 3 sessions of 4 hours each (12 hours total)

What You Will Be Able To Do

By the end of the course, delegates will be able to:

Confidently apply a formal MOC process compliant with ICAO Annex 19 and EASA management-system guidance
Rapidly produce impact assessments and populate/maintain risk registers for planned or unplanned changes
Select and justify implementation strategies (Pilot/Big-Bang/Phased) tailored to organizational risk appetite and constraints
Create change implementation plans with measurable KPIs and monitoring methods to verify effectiveness
Update SMS documentation to reflect changes and maintain compliance
Lead stakeholder engagement and sponsorship activities to secure resources, alignment, and sustain the change

Course Information

  • Target Audience:
    Safety Managers, Project Managers, CAMO Staff, Change Leaders
  • Duration:
    12 hours (3 sessions × 4 hours)
  • Delivery:
    Live virtual classroom
  • Certificate:
    Upon completion
  • Compliance:
    ICAO Annex 19, EASA SMS
No upcoming sessions scheduled.
Contact us to arrange a private session or request to be notified when new dates are available.

Prerequisites

  • Fluency in English language
  • Basic familiarity with Safety Management System (SMS) concepts recommended
  • Aviation operational context understanding beneficial
  • No formal pre-qualification required
Recommended preparation: Reading ICAO Annex 19/SMM or EASA SMS guidance before attending will enhance learning.

Who Should Attend

  • Accountable Managers
  • Safety & Compliance Managers
  • CAMO / Continuing Airworthiness Staff
  • Project Sponsors and Project/Change Managers
  • Operations Leads
  • Engineering Leads
  • Maintenance Leads
  • Flight Operations Personnel
  • HR and IT Leads Involved in Rollouts
  • Internal Auditors
  • SMS Implementers

Have Questions?

Our team is here to help you choose the right training.

Request Information Contact Us

Frequently Asked Questions

Management of Change (MOC) in aviation is a systematic process for identifying, assessing, and managing risks associated with organizational, operational, or procedural changes. Required by ICAO Annex 19 as part of Safety Management Systems, MOC ensures that changes (planned or unplanned) are implemented safely without introducing new hazards or unacceptable risks. This includes changes to aircraft types, procedures, systems, personnel, facilities, or operations. Effective MOC involves impact assessment, risk mitigation, stakeholder engagement, documentation, and post-implementation monitoring.

ICAO Annex 19 requires that Safety Management Systems include processes for managing change. Specifically, it mandates organizations to identify changes that may affect established processes, products, or services, and describe arrangements to ensure safety performance before implementing such changes. The requirement falls under Safety Assurance (Pillar 3) and requires formal assessment of change impacts on safety, documentation of changes, and monitoring of implementation effectiveness. This course teaches practical application of these requirements.

The three main implementation strategies are: (1) Pilot Implementation - testing changes with limited scope (single department or location) before full rollout, allowing refinement based on lessons learned; (2) Big-Bang Implementation - immediate organization-wide implementation, suitable for urgent changes or when parallel operations aren't feasible; (3) Phased Big-Bang - sequential rollout across departments, locations, or functions, balancing speed with risk management. This course teaches how to select the appropriate strategy based on risk appetite, operational constraints, and change characteristics.

A risk register is a documented inventory of identified risks associated with a change, including hazard descriptions, risk assessments (likelihood and severity), risk classifications, mitigation measures, responsible persons, target dates, and monitoring methods. In aviation MOC, the risk register serves as the central document for tracking all change-related risks from identification through mitigation and closure. This course provides practical templates and exercises in building and maintaining aviation-specific risk registers compliant with SMS requirements.

Safety Performance Indicators (SPIs) are measurable metrics used to monitor the safety impact of implemented changes. SPIs can be leading indicators (predictive measures like training completion rates, reported hazards) or lagging indicators (outcome measures like incident rates, delays, errors). For MOC, SPIs help verify that changes are achieving intended results without introducing new safety issues. Examples include error rates, compliance levels, operational disruptions, safety reports, and system availability. This course teaches how to select, define, and use appropriate SPIs for change monitoring.

Stakeholder engagement involves identifying all parties affected by or involved in a change, understanding their interests and concerns, and developing communication and involvement strategies. In aviation MOC, key stakeholders may include operations personnel, maintenance staff, regulators, management, unions, and customers. Effective engagement ensures buy-in, identifies potential issues early, facilitates smooth implementation, and sustains changes long-term. This course includes practical exercises in stakeholder mapping, engagement planning, and sponsor responsibility definition.

ARMS (Aviation Risk Management Solutions) is Airbus's comprehensive risk assessment methodology using a 5×5 risk matrix (likelihood × severity) widely adopted in aviation. Bow-tie analysis is a visual risk assessment tool showing how hazards lead to consequences, with barriers preventing escalation. The bow-tie's left side shows threat paths and preventive controls; the right shows consequence paths and mitigative controls. Both are valuable MOC tools—ARMS for standardized risk scoring, bow-tie for visualizing causal chains and control effectiveness. This course teaches practical application of both methodologies.

SMS documentation updates after changes should include: revised SMS manuals reflecting new processes, updated risk assessments and registers, modified procedures and work instructions, amended training materials, updated organizational charts if roles changed, revised emergency response plans if applicable, and documented change approval and rationale. All changes must maintain SMS compliance with ICAO Annex 19 and EASA requirements. This course provides practical guidance on documentation requirements and templates for maintaining compliant SMS records post-change.

Ready to Master Aviation Change Management?

Learn practical MOC skills aligned with ICAO Annex 19 and EASA SMS requirements.

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